Gateway Youth Services

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Gateway Youth Services helps youth ages 12 through 20 who lack safe, stable, and age-appropriately supervised housing. This includes youth who:

  • Have expressed thoughts of running away
  • Have a history of running away from home
  • Are experiencing family conflict, abuse, neglect, family poverty, or improper supervision and/or care
  • Have been asked to leave home or have been “kicked out” by their parent, legal guardian, or other adult caretaker
  • Are "couch-surfing" or moving around from home to home
  • Are living on the streets, in camps, or in other places not meant for human habitation including vehicles, abandoned buildings, garages, etc.
  • Have parents or legal guardians who are also experiencing homelessness and may be staying in emergency shelters or "doubled up" with other families in overcrowded homes
  • Have been unable to maintain independent housing, have been or are being evicted by a landlord or roommate, and do not have the means to secure a safe and stable alternative permanent living location

Gateway Youth Services primary goals are:

  • To prevent youth from running away from home by providing supportive services to resolve family conflict.
  • To reunify youth who have run away from home with their families whenever family conflict can be safely remedied.
  • To identify safe living alternatives for youth when family reunification is not possible or in the best interest of the youth or family.
  • To help young people successfully transition from adolescence to independence.

Programs, Hours of Operation, and Contact Information

24-Hour Crisis Hotline: Contact the crisis hotline 24 hours a day at 517-882-7217 or toll free at 1-877-833-3689 for support, information, and referral. Hotline is available for youth, parents, family members, and concerned citizens.

Street Outreach Program: For youth who are hesitant to commit to shelter services or do not know what services may exist for them; Street Outreach team members fill the gap by:

  • educating youth about their options,
  • providing emergency basic care needs items (food, clothing, hygiene products, baby items, safe sex supplies) until longer term supportive services can be arranged.

Contact the 24-hour crisis hotline to schedule a time and location where the Street Team can come to you. 517-882-7217 or toll free at 1-877-833-3689

Higher Ground

  • Prevention Services: For minor youth and their families who are experiencing increasing family conflict. Counseling and case management services are available to support the family in resolving family conflict in order to remain intact. Please contact the crisis hotline at 517-882-7217 or toll free at 1-877-833-3689 to speak to a counselor and schedule your first family assessment.
  • Emergency Shelter Services: An unaccompanied minor shelter at the Kevin J. Moody Youth Home. The shelter is for minor youth who have left home or have been asked to leave home, short term (up to 21 days) emergency shelter is available while family reunification or alternative safe housing is secured.  Contact the crisis hotline at 517-882-7217 or toll free at 1-877-833-3689 to inquire about bed availability.

Crossroads: For youth between the ages of 16 and 20 who lack a safe and stable home. Crossroads Transitional Living Program offers youth up to 18 months of housing and supportive services to help youth make a healthy transition from homelessness to independence. Applicants for Crossroads must attend an informational meeting held each Tuesday at 4:00pm at the Child and Family Charities’ main office located at 4287 Five Oaks Drive, Lansing MI 48911. Youth may contact the crisis hotline for additional details prior to attending informational meeting.

T.R.U.E (Teens Understanding and Respecting Each-other): The LGBTQ Support Group, or TRUE is a program from Gateway, that helps lesbian, gay, bisexual, transgender, and questioning youth between the ages of 14 and 18 in the Lansing area. The mission of TRUE is to provide a safe space that is free from bullying, homophobia, biphobia, & transphobia for LGBTQ youth and allies ages 14-18.

Housing Young Families: Housing Young Families is for young people, ages 17 through 21, who are without permanent safe and stable housing and are either pregnant, parenting, or both. We help all youth regardless of race, color, religion, religious belief, national origin, gender identity, sexual orientation, or family status.

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2019 & 2020 Beneficiaries



youth & 269 adults received outreach assistance services through our Gateway Youth Services programs



youth received information and referrals for local food pantries, soup kitchens, and other food resources.



case management services


youth in counseling services


youth received housing services



of youth improved life skills



of youth exited to safe and stable housing


of transitional living youth enrolled in school or had completed their diploma


of young parents enrolled in school or had completed their diploma